![]() Guidelines for obtaining a Return Merchandise Authorization If damaged in transit please report within 5 business days.Bathtub and Shower Wall Kits and Panels. ![]() We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original undamaged packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase arrives, unfortunately we can’t offer you a refund or exchange. We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. This is provided at your request.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. If your item requires LTL Freight shipping we will provide you with shipping quotes from our freight network and you will have the ability to chose the carrier and cost. If you receive a refund, the cost of all shipping, including any shipping you paid to receive the item will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to the address and warehouse provided to you with your return authorization email. (Large or Heavy Items) Please contact us VIA Chat or By Emailing for a Expedited Freight Quote.Īll Returns are subject to a 25% restocking fee Expedited Shipping is only available for select items requiring freight shipping.We Can Not Ship Any LTL Items With Standard Freight to Alaska and Hawaii.Processing times vary by manufacturer and we can not guarantee that they will process the order faster. Expedited shipping is shipping with the carrier that is expedited.Additional Freight Charges may apply to Large or Bulky Items. Swan, Maax, Bootz, A2, Comfort Designs, DreamLine and Custom Glass.įree Standard Shipping on Items Priced Over $75. The following brands do not fall under the price match guarantee.The Price Match Guarantee includes the item price, and the shipping charges, it excludes sales tax.The competitor must be an Authorized Retailer of the product in question.The website can not be a discounter or auction website (ie eBay, overstock, Houzz,, Wayfair, Zoro, Amazon etc.).The competitor must be an online store, they may not have a retail location.The item must be in stock on the competitors website.Promotions such as rebates and buy one, get one free offers are not eligible.You must purchase the item from our website before requesting your Price Match Guarantee.Our Price Guarantee has some limitations: To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we will refund the difference as well. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. With this line of fixtures we have experienced a very high level of customer satisfaction and a very low return rate.We work very hard to ensure that we offer the absolute best prices online. In that time we have sold thousands of Kingston Brass products. If a solid, heavy, well-made product at a fair price is what you are after, you need look no further!į has been a Kingston Brass authorized distributor for over 10 years. Kingston Brass products include all the attractive aspects of a more expensive brand yet offer all this at a significantly lower price. One of the fastest growing brands in the industry today, Kingston Brass offers products that are affordable without compromising the quality of their design. Basically if anything goes wrong anytime in the next 10 years you are covered - free of charge! Based on our experience, Warranty claims are few and far between - These products are built to last! This warranty guarantees all faucets to be leak and drip free during normal installation and use. is an authorized Kingston Brass dealer so this fixture includes the comprehensive 10 year manufacturer's warranty against all defects.
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